Cancellation Policy
Cancellation and Sick Policy
Group Class &
Two-on-one Policy
- Enrolments are committed for the full term. Mid-term cancellations are not permitted. To cancel your booking for the following term, written notice must be provided by the end of the current term via email to: avenuetutoring@outlook.com
- If a student is absent from a group or 2-on-1 class, the payment is still charged in full, and a recording of the lesson, along with the homework and work covered will be sent instead.
- If a recording was not made, then a free make-up lesson will be provided. The make-up lesson will be a private lesson and half the time of the usual class.
- The make-up lesson must be taken before next week’s lesson to ensure the student isn’t behind their peers.
Private One-on-one Cancellation Policy
- Enrolments are committed for the full term. Mid-term cancellations are not permitted. To cancel your booking for the following term, written notice must be provided by the end of the current term via email to: avenuetutoring@outlook.com
- Students are enrolled in a weekly lesson time, which is reserved exclusively for them each week.
- Each 1-on-1 session is permitted 1 cancellation per term with no fee charged if at least
7 days’ notice is provided via email to:
avenuetutoring@outlook.com
Private One-on-one Sick Policy
- 1 make-up token per term may be given in certain situations for sicknesses or unexpected emergencies where you are unable to provide 7 days’ notice.
- To get the make-up token, you must email reception at least 1 hour before the lesson begins to: avenuetutoring@outlook.com
- You are not eligible for a make-up token if you cancel within 1 hour or don’t show up to the lesson.
- The lesson is still charged in full and the make-up token will be applied to the student’s account.
- The make-up token must be used before the start of the following term. This means you can book it during the school holidays.
Frequently Asked Questions
All cancellations must be submitted in writing via email to:
avenuetutoring@outlook.com
Yes. These are separate allowances:
• One planned cancellation (with 7 days’ notice), and
• One make-up token for illness/emergency may both be used within the same term.
Yes, one-off lessons may be booked for additional support or revision. However, once booked, the standard cancellation policy will apply to that lesson.
The lesson will be charged in full with no make-up token provided.
All lessons are still charged in full. One make-up token may be issued per term for private one-on-one lessons in cases of illness or emergencies. Any additional absences will not be eligible for a make-up token.
To be eligible for a make-up token, you must notify us at least 1 hour before the lesson via email.
If we are not notified within this timeframe, the lesson will be charged in full and a make-up token will not be issued.
Each one-on-one booking is permitted one cancellation per term without charge, provided at least 7 days’ written notice is given via email.
If this cancellation has already been used, or if less than 7 days’ notice is provided, the lesson will be charged in full.
Enrolments are committed for the full term, and mid-term cancellations are not permitted. However, if you have not yet used your one permitted cancellation per term (with 7 days’ notice), you may apply this to your final scheduled lesson.
Make-up tokens must be used before the start of the following term. You are allowed to use the make-up token during the school holidays.
We aim to schedule make-up lessons with your child’s regular tutor. However, if they are unavailable, the lesson may be conducted by a different tutor.
This may be permitted at our discretion, depending on the tutor’s subject expertise. Approval must be obtained in advance and is not guaranteed.
Lessons will still finish at the scheduled time. Additional time cannot be extended, and the lesson is charged in full.
You will not be charged for any lessons cancelled by us. This will not be counted towards your cancellation allowance.
We understand the importance of the right tutor fit. In this case, we will pause your current booking and arrange a new tutor for you. Once a new tutor and time are confirmed, your enrolment will continue under the standard cancellation policy.
Our goal is to support long-term learning and meaningful academic growth, not just short-term exam preparation. Consistent attendance plays a key role in achieving this.
Your child’s lesson time is reserved exclusively for them each week. Fees cover this reserved time, as well as lesson planning, preparation, and tutor allocation.